Nowadays, IT is envitable in organizations worldwide, hence, it is critical for organizations to demonstrate the business value of IT services. Organizations are not only adopting IT as a way of conducting their day-to-day businesses but also as enablers for business growth. Apart from deploying cost-effective, performance driven IT services, it is important to address other aspects of IT such as management systems and Tools, technical & management architectures, processes and measurement methods & metrics. ITSM (IT Service Management) through ITIL life-cycle approach not only helps justify cost of providing service quality to business but also helps achieve agility & reachness in the market.
The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the United Kingdom’s Office of Government Commerce (OGC) that has been adopted worldwide as an integrated, process based, best practice framework for managing IT services. ITSM’s goal is to achieve efficient and effective IT operations by standardizing tools and integrating service and delivery processes. To accomplish this, Dizitive IT has ITIL certified experts, who works closely with clients to identify existing gaps and provide a better consulting to close the gaps and improve the Service Management capabilities. DizitiveIT professionals can the bridge between best practices in the ITIL books and the implementing an IT Service Management Solution across organizations. Utilizing the ITIL/ITSM framework, our experts work to meld people, process, and tools to continue to meet and exceed customer expectations. Our experts with their wide range of experience across various domains, helps to design and implement process to ensure our projects are delivered on time, within scope, and within cost budgets.